At Fiona Arte, we strive to ensure your satisfaction with our products. This policy outlines the process for returns, exchanges, and refunds for purchases made through our website.
Eligibility for Returns
- Only products purchased directly from Fiona Arte are eligible for return.
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns must be requested within 7 days of delivery.
Non-Returnable Items
- Products damaged due to misuse or mishandling by the customer.
- Items not in their original condition, missing parts, or with signs of use.
Return Process
- Contact us at [email protected] with your order number, product details, and reason for return.
- Our team will review your request and provide instructions for returning the item.
- Ship the product back to the address provided by our team. Customers are responsible for shipping costs unless the item is defective or damaged.
Refunds
- Refunds are processed after we receive and inspect the returned item.
- Refund processing may take up to 10 business days from the date of inspection.
Exchanges
- Exchanges for defective or damaged items are accepted based on product availability.
- Contact [email protected] to request an exchange, including details and photos of the defective product.
Damaged or Defective Products
- If you receive a defective or damaged item, please contact us immediately with photos and order details.
- Fiona Arte will replace the item or issue a refund at no additional cost to you.
Contact Information
For all return and refund inquiries, please reach out to us at [email protected]